Terms and conditions

Index:

Article   1 - Definitions
Article   2 - Identity of the vendor
Article   3 - Applicability
Article   4 - The offer
Article   5 - The contract
Article   6 - Right
Article   7 - Exercise of the right of withdrawal by the consumer and their cost
Article   8 - Exclusion of right of withdrawal
Article   9 - The price
Article 10 - Compliance and Warranty extension
Article 11 - Delivery and implementation
Article 12 - Payment
Article 13 - Complaints
Article 14 - Disputes
Article 15 - Additional or different terms
Article 16 - Amendments to the terms and conditions

 

Article 1 - Definitions

In these conditions apply:

        1. Additional agreement: an agreement whereby the products, digital content  and/or services acquired in
            connection with a distance contract and these goods. The products, digital content and/or services
            are provided by the Vendor or by a third party on the basis of a arrangement between that third party
            the Vendor;    

         2. Grace period: The period within which the consumer can exercise his right of withdrawal;  

         3. Consumer: a natural person who is acting for purposes relating to his trade, business, craft or
             profession;

         4. Day: calendar day

         5. Digital content: means data which is produced and supplied in digital form;

         6. Term Agreement: an agreement which extends to the regular delivery of goods, services and/or digital
             content for a certain period;

         7. Durable medium: any form of communication, including e-mail,  that the consumer or business uses
             which enables personal information to be stored in a way that permits future consultation or use for
             period that matches the purpose for which it was intended, and that makes unaltered reproduction of
             the stored information possible;

         8. Right of withdrawal: the ability of the consumer to waive the waiting period in the future;

         9. Vendor: the natural or legal products, offering (access) digital content and/or services to
             consumers;

       10. Remote agreement: an agreement concluded between the Vendor and the consumer under an organised
             istance sales agreement for products, digital content and/or services;

       11. Technology for distance communication: technology which can be used for closing an agreement without
             requirement for the consumer and Vendor to meet simultaneously in the same space.

 

Article 2 - Identity of the Vendor

Vendor Name:

Equestrian Exclusive Wear


Establishment and visiting address:
Itter Street 84
5707 ST HELMOND

Phone: 06-15519683
Accessibility: Monday / Friday from 9:00 am to 18:00 pm
Email: info@equestrianexclusivewear.nl
Commercial Register: 63707837
VAT identification number: NL178523410B02

 

Article 3 – Applicability

        1. These general conditions apply to every offer of the Vendor and any agreement reached at a distance
            between the Vendor and its customers. 

         2. Before the distance contract is concluded, the text of these general conditions shall be made
             available to the consumer. If this is not reasonably possible, the Vendor will, before concluding
             the distance contract, indicate that the general conditions are available for inspection at
             the Vendor's premises and that they may be sent free of charge as soon as possible at the request of
             the consumer.

         3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and
             before the distance contract is concluded, the text of these terms and conditions will be made
             available to the consumer electronically in such a way that the consumer may access in a simple way
             and can be stored on a durable data storage medium. If this is not reasonably possible,
             before the distance contract is closed, the Vendor will indicate where the general conditions may be
             found electronically and shall ensure that they will be sent free of charge at the request of the
             consumer electronically or otherwise.

         4. In the event that, besides these general conditions, also specific product or service conditions
             apply, the second and third paragraph shall apply, and in the event of conflicting terms, the
             consumer shall always rely on the provision that is most favourable for him.

 

Article 4 - The offer

         1. If an offer has a limited duration or is subject to certain conditions, this will be explicitly
             stated in the offer.

         2. The offer includes a complete and accurate description of the offered products, digital content
             and/or services. The description is sufficiently detailed to allow a proper assessment of the offer
             by the consumer. If the Vendor uses images, these are a true reflection of the products, services
             and/or digital content. Obvious mistakes or errors in the offer shall be binding on the Vendor.

         3. Each offer contains such information that makes it clear to the consumer what rights and obligations
             which are attached to accepting the offer.

 

Article 5 - The contract

         a. The agreement is subject to the provisions of paragraph 4, concluded at the time the consumer
             accepts the offer and meets the corresponding conditions.

         b. If the consumer has accepted the offer electronically, the trader will immediately acknowledge
             electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been
             confirmed by the operator, the consumer may rescind the contract.

         c. If the agreement is created electronically, the Vendor will take appropriate technical and
             organisational measures to protect the electronic transfer of data and ensure a safe web
             environment. If the consumer can pay electronically, the Vendor will take appropriate safety
             precautions.

         d. The Vendor can in accordance with the law, insist that the consumer meet its payment obligations,
             and of all those facts and factors that are important to a sound conclusion of the distance
             contract. If the consumer in question was justified in not entering into the agreement, then the
             Vendor is entitled to refuse or to attach special conditions to implement an order or request.

         e. The Vendor shall send a confirmation of order to the consumer on receipt of the consumer's order and
             payment. The confirmation of order shall be sent in writing in electronic format. 

         f. The Consumer's right of withdrawal and how it should be exercised is clearly outlined in Article 7.

         g. Information about warranty and guarantees are outlined in Article 10, Information about after sales
             service are outlined in the Returns Policy. 

         h. the price includes all taxes relating to the product, service, or digital content; in so far as
             applicable, the cost of delivery; and the method of payment, delivery or performance of the
             contract;

         

Article 6 - Right

For products:

         1. The consumer may contact the Vendor concerning the purchase of a product during a cooling-off period
             of 14 days after their order is placed or terminate without giving reasons. The Vendor may ask the
             consumer about the reason for revocation, but the consumer is not obliged to state his reason(s).

        2. The cooling-off or returns period begins on the day after the consumer or a third party designated
             in advance by the consumer, which is not the carrier has received the items ordered.

         3. During this period the consumer will ensure that the product is kept within its packaging. The
             consumer shall unpack the product only to assess whether he wishes to retain the product. If he
             exercises his right of withdrawal, he will re-package the product with all accessories and as far as
             is reasonably possible , return the items in their original condition and packaging to the Vendor,
             according to the clear instructions provided by the Vendor.

 

Article 7 - Exercise of the right of withdrawal by the consumer and their cost

         1. If the consumer exercises his right of withdrawal, he shall communication this in writing to the
             Vendor via email within the cooling off period.

         2. As soon as possible, but within 14 days from the day following the notification referred to in
             paragraph 1, the consumer shall send back the product. This does not apply if the Vendor has offered
             to collect the product itself. 

         3.The consumer shall send back the product with all accessories, in original condition and packaging
             
as far as is reasonably possible, and in accordance with the instructions provided by the Vendor.

         4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies
              with the consumer.

         5. The consumer bears the direct cost of returning the product.

         6. Because the consumer has paid an amount, the entrepreneur shall, as soon as possible, but no later
             than 14 days after the return or cancellation, refund amount due to the consumer.


Article 8 - Exclusion of right of withdrawal

The Vendor may exclude certain products and services from the right of withdrawal, but only if the Vendor clearly states this in the offer, at least in time for the conclusion of the agreement.

 

Article 9 - The price

         1. With respect to the offer, the prices of the products and / or services shall not vary except for
​             price changes due to changes in VAT rates.

         2. The prices shown are inclusive of VAT.

 

Article 10 - Compliance Agreement and extended warrant

        1. The Vendor guarantees that the products and / or services meet the contract specifications stated in
             the offer, the reasonable requirements of reliability and / or usability and the existing laws
             and/or government regulations on the date of the conclusion of the contract.

         2. All products and services shall be covered by a full manufacturer's warranty. The consumer shall
            address any warranty claims inrespect of products purchased directly to the Vendor. Extended
            Warranties shall not apply and the terms of this agreement shall not limit the legal rights of the
            consumer.
Damage during shipping is the responsibility of the transporter. Damage caused by cleaning
            which violates the washing or ironing instructions shall not be covered by the warranty. If
            customers wish to make a claim on the guarantee the  should contact the Vendor immediately after
​            discovery of the defect.

 

Article 11 - Delivery and implementation

        1. The Vendor will take the greatest possible care when receiving and implementing orders for products
            and when assessing applications for services.

         2. The place of delivery is the address that the consumer makes known to the trader as the delivery
             address.

         3. Subject to what is stated in Article 4 of these terms and conditions, the Vendor will accepted
             orders expeditiously and delivery shall be made no later than 30 days following payment for the
             order, unless a different delivery period is agreed. If delivery is delayed or if an order is not or
             only partially carried out, the consumer should receive their goods no later than 30 days after
             placing the order. 

         4. Upon termination in accordance with the preceding paragraph, the Vendor shall ensure that the
             consumer is repaid immediately.

         5. The risk of damage and / or loss of products rests upon the Vendor up to the moment of delivery to
             the consumer unless otherwise expressly agreed.

 

Article 12 - Payment

Equestrian Exclusive Wear uses secure payment environments allowing payment by VISA, Mastercard, IDEAL en Bancontact Mister Cash. The payment therefore takes place in the familiar surroundings of the website of your own bank. The bank guarantees both buyer and seller of the security and transparency of the transaction. The consumer has the duty to correct any inaccuracies in data supplied to the Vendor.

 

Article 13 - Complaints

          1. The entrepreneur has a complaints procedure, according to which all complaints shall be dealt with.

          2. Complaints about the performance of the contract must, within a reasonable time after the consumer
             recognises the defect, be fully and clearly described and submitted to the Vendor.

          3. The Vendor shall address all complaints within a period of 14 days from the date of receipt. If a
             longer processing time is foreseeable the Vendor should provide the consumer with an indication of
             when the consumer can expect a more detailed answer.

          4. The consumer  and the Vendor shall allow a period of 4 weeks to resolve the complaint by mutual
             agreement. After this period, a dispute that is subject to dispute.

 

Article 14 - Disputes

The contract between the Vendor and the consumer shall be governed by Dutch Law.

 

Article 15 - Additional or different terms

Any additional terms and conditions or variations to these terms and conditions may not be to the detriment of consumers and should be agreed in writing between the Vendor and the consumer and are recorded in an accessible manner stored on a durable medium.

 

Article 16 - Modification of terms of Equestrian Exclusive Wear

Equestrian Exclusive Wear reserves the right to change its terms and conditions at any time. This however, will never occur during the execution of an agreement that has already been entered into.